Elevate Your Salon Game with EQ

Unlock Your Hidden Superpower:

Mastering Emotional Intelligence in the Salon

As an industry, hairdressers have not always recognised a skill we develop over time while working with our clients: Emotional Intelligence. But what does it mean?

Emotional Intelligence (also known as Emotional Quotient or EQ) is the ability to manage our own emotions in a positive way to communicate effectively, relieve stress, empathise with others (both team members and clients), overcome challenges, and alleviate conflict.
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The 4 Key Skills of Emotional Intelligence:

1. Self-management: The ability to control impulsive feelings and behaviors, manage emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
2. Self-awareness: Recognizing your own emotions and understanding how they affect your thoughts and behavior. It involves knowing your strengths and weaknesses and having self-confidence.
   
3. Social awareness: The capacity for empathy. Understanding the emotions, needs, and concerns of others, picking up on emotional cues, feeling comfortable socially, and recognizing power dynamics in a group or organization.
4. Relationship management: Knowing how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict effectively.
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There are various ways to assess our level of emotional intelligence through different quizzes. The Free EQ Quiz from Last Eight Percent an example of one that provides a basic insight into how you may perform in certain circumstances

Take the quiz here: www.ihhp.com/free-eq-quiz

Most importantly, any test can help you understand yourself better and identify areas for self-improvement to enhance this skill.
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The gifts you were born with

As an industry, we show a high level of empathy when a client comes to our salon. We listen, recommend what is best, and provide a safe space for our clients to share the challenges they are facing. Never underestimate your level of emotional intelligence, and always look for ways to improve.
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Key results will be:

• Happier team environment
• More satisfied clients
• You will be happier in yourself
• Your business will grow as a result.